Managed IT Services

Infrastructure Management

By leveraging our experience, MBI Solutions can help you significantly reduce the deployment time and management costs required to establish and run an effective monitoring infrastructure in your environment or under a subscription service. This means time-to-value can begin in a matter of weeks, not months or years.

We also offer full lifecycle event, escalation, and case management services, insuring best practices and work-flows to be certain your database, middleware and operating system operations remain running and stable on a 24x7 basis.

Remote Administration

The cost of expert staffing in specialized disciplines is expensive and reduced staffing levels can force organizations into a “fire drill mode” focused on high demand ad hoc emergencies. That can frustrate making a “continuous closed loop” process for enhancing performance through effective “proactive” work.

Our expert bandwidth will free up your critical resources and ensure process best practices. Our services include 24/7 on-call support and administration, supplemental staffing, application promotion, and project work, all with well-defined Service Level Agreements (SLAs).

Integrated performance, configuration, cloud, and capacity management to enable proactive, business-aligned IT operations.

Performed as a remote, on-going service reflecting that system resources are constantly challenged by changes to applications, changes to the transaction mix, business expansion/consolidation. Performance statistics generated to the cadence of any business.

Monitoring & Alerting

  • Level 1 - Support 7x24 Monitoring and Alerting
  • Batch Job Monitoring
  • Case Management Services Available

Triage

  • Level II & Level III Support - Investigation Alerts and Events
  • Triage, Root Cause Analysis, Resolution
  • Nights and weekends or 7x24
  • Automated Escalation via Case Management

Combine database, middleware, operating system, and ESM managed services providing expert bandwidth on a subscription basis to free up or augment your critical IT resources and ensure process best practices.

Future impacts can be assessed from a 13-month history of performance statistics to enable managing the seasonal aspects of the business cycle.

Databases

  • Oracle
  • MS SQL Server
  • IBM DB/2 Zos
  • IBM DB/2 LUW
  • Sybase
  • Netezza

Application Servers

  • IBM WebSphere
  • WebLogic
  • JBoss

Web Servers

  • Apache Tomcat
  • MSIIS
  • IBM http server
  • JBoss

Operating Systems

  • HP UX
  • Solaris
  • Linux
  • Windows
  • AIX
  • VMWARE

Replication & Messaging

  • Sybase Replication
  • Oracle Replication
  • SQL Server Replication
  • DB/2 Replication
  • IBM & MSMQ Series

Other

  • CICS
  • Clearcase
  • BMC
  • Hadoop

Database Administration

Database and infrastructure management services can be performed off-site or on-site staff via our co-sourcing model.

Database Management

Offerings include 24/7 on-call support and administration, supplemental staffing and project work on all platforms and for all major DBMS. Support can include:

  • Monitoring and Event Management
  • Database Administration
  • Performance Management
  • Database Migrations

Middleware Management

Offerings include 24/7 on-call support and administration, application promotion and project work on all platforms. Support can include:

  • Monitoring and Event Management
  • Middleware Administration (including IBM Websphere, MQ Series, and Microsoft IIS)
  • Application Releases

Application Monitoring

Enterprise application management off hours outsourcing services with IT expertise focusing on optimization and innovation.

Security

SOC Compliance data centers.